Terms of Purchase

General Purchase Agreement
These Terms of Purchase govern all transaction behaviors, order rules, and shopping agreements between olaplexusstore and all global customers. By browsing our website, placing orders, and purchasing any products from our platform, you confirm that you have fully read, understood, and agreed to abide by all the terms stipulated below. We maintain the right to update purchase rules in accordance with platform operation and legal requirements.
Order Processing & Shipment Rules
All confirmed orders will be processed and arranged for shipment within our standard processing cycle. We complete internal inspection, packaging and shipment arrangement efficiently to ensure every valid order is dispatched promptly after verification. All products are delivered with standardized packaging to avoid damage during cross-border transportation.
Global Delivery & Transit Time
We provide unified global delivery services for all customer orders. The standard delivery transit time for all regions worldwide remains consistent. Customers can expect stable and reliable delivery services with fixed transit duration for all international shipments.
Free Global Shipping Terms
All products on olaplexusstore enjoy free worldwide shipping services with no minimum order threshold. No additional logistics fees, handling fees or hidden charges will be charged during the entire purchase and delivery process. All shipping services are fully covered by our platform for every valid order.
Unified Transaction Currency
The official and only transaction currency of our website is United States Dollar (USD). All product pricing, order settlement, refund calculation and service fee standards are uniformly denominated in USD to ensure consistent and transparent transaction standards for global users.
Return Eligibility & Time Window
We support customer return applications within our valid return period. Customers who encounter product quality problems, transportation damage, order errors or other eligible after-sales issues can submit formal return requests through our official email within the effective return time frame. All return applications need to comply with our refund and after-sales policy standards.
Refund Processing Cycle
Once your return or refund application is verified and approved by our customer service team, we will initiate the official refund procedure. The refund fund will be returned to the original payment account used for order settlement. The entire internal refund processing procedure will be completed within our standard processing cycle, and the final fund arrival time is subject to the processing rules of the corresponding payment platform and financial institution.
Order Modification & Cancellation Rules
Customers are allowed to modify valid order information including shipping address and contact details before the order is dispatched. Once the order enters the formal delivery process, no modification or cancellation application will be accepted to ensure the stability and efficiency of global cross-border delivery.
Product & Transaction Compliance
All products sold on our website are professional OLAPLEX hair care goods for daily cosmetic use. Customers promise to purchase products for personal daily use rather than illegal resale or unauthorized commercial purposes. We strictly abide by global trade rules and standardize all cross-border transaction processes.
Terms Update & Interpretation
olaplexusstore reserves the final right of interpretation of these Terms of Purchase. We may revise and update relevant terms irregularly according to service optimization and policy adjustments. The updated terms will take effect immediately after being published on the official website. Continuous use of our shopping services constitutes recognition of the latest purchase terms.
Official Contact
For any inquiries and consultations regarding order rules, purchase terms, delivery standards and transaction specifications, please contact our official customer service email: [email protected].
This Customer Service Policy applies to all purchases and services provided by olaplexusstore. We dedicate ourselves to delivering professional, standardized, and user-friendly shopping services for all global customers. All service rules are formulated to ensure fair, transparent, and consistent shopping experiences for every user.