Customer Service Policy

Service Overview
This Customer Service Policy applies to all purchases and services provided by olaplexusstore. We dedicate ourselves to delivering professional, standardized, and user-friendly shopping services for all global customers. All service rules are formulated to ensure fair, transparent, and consistent shopping experiences for every user.
Pre-Purchase Consultation Service
Our team provides comprehensive pre-purchase support, including product ingredient introduction, hair type adaptation guidance, product usage tutorials, discount rule explanation, and order-related FAQs. Customers can send all inquiries via our official email. We guarantee a response within 24 business hours to help customers make accurate purchasing decisions.
Free Global Shipping Policy
olaplexusstore provides free worldwide shipping for all orders with no minimum purchase requirement. No hidden fees, handling fees, or additional logistics charges will be applied. All orders will be processed and arranged for shipment within the shortest processing time. Real-time logistics tracking information will be available for customers to monitor delivery progress.
Order Processing & Update Rules
Once your order is successfully placed, our team will verify order information and complete product packaging strictly. Customers can apply for order information correction, including shipping address and contact details, before the order is shipped. No order modifications or cancellations will be accepted after shipment to guarantee global delivery efficiency and order accuracy.
After-Sales Support Policy
We offer reliable after-sales services for qualified issues, including product damage during transportation, missing items, and defective products. Customers must provide valid evidence such as photos and order numbers via official email within the valid after-sales period. We will evaluate each application independently and provide targeted solutions such as reshipment, partial refund, or full refund.
Privacy & Data Protection
We strictly protect all customer personal data and payment information. All collected information is only used for order processing, logistics delivery, and after-sales service. We will never sell, rent, or disclose customer private information to any third-party institutions or individuals without explicit customer authorization, complying with global data protection standards.
Customer Feedback & Service Optimization
We welcome all valuable customer feedback and suggestions. Every comment from global users will be recorded and analyzed by our team. We continuously optimize our product quality, shipping efficiency, and customer service standards to create a more reassuring and professional shopping environment for OLAPLEX hair care enthusiasts worldwide.
Contact Channel
For all service inquiries, after-sales applications, and feedback, please contact our official customer service email: [email protected]. Our professional team will always provide sincere and efficient service for you.