Refund Policy

Policy Overview
This Refund Policy applies to all orders purchased on olaplexusstore. We formulate standardized refund and return rules to protect the legitimate rights and interests of all global customers. By placing an order on our website, you fully agree to the terms stated in this Refund Policy.
Eligible Refund Situations
We support refund applications for qualified scenarios including defective products, product damage caused during international transportation, incorrect item delivery, and missing items in confirmed orders. We strictly verify each application based on official evidence submitted by customers to ensure fair and reasonable processing results.
Ineligible Refund Situations
Refund requests will not be accepted for personal reasons including incompatible hair texture, personal dislike of product effect, incorrect self-operation, and changed purchase intention. We do not support refunds for products that have been opened, used, damaged artificially, or expired due to improper customer storage. Final sale items are not eligible for return or refund.
Application Requirements & Evidence
Customers who meet the refund conditions need to submit a valid application via our official email. All applications must be accompanied by detailed evidence including order number, product photos, packaging condition photos, and related problem descriptions. Incomplete evidence may affect the progress and result of application review.
Processing Time Limit
All refund and return applications shall be submitted within a valid period after order delivery confirmation. Our team will review all submitted applications within 24 business hours and feed back the verification results and subsequent processing arrangements to customers in a timely manner.
Refund Execution Rules
After the application is approved, we will complete the refund processing in accordance with the corresponding solution. The refund will be returned to the original payment account used for order settlement. The actual arrival time of the fund depends on the processing cycle of the payment platform and bank system.
Shipping Fee Refund Rules
Our store provides free worldwide shipping for all orders. No shipping fee will be charged to customers during purchase. Therefore, no additional shipping fee refund will be involved in any refund and return process.
Policy Update Right
olaplexusstore reserves the right to adjust and update this Refund Policy irregularly. The latest policy terms will be displayed on the official website page. Continuous use of our website and services after policy updates represents your acceptance of the updated rules.
Refund Support Contact
If you have any questions or disputes about refund rules and application progress, please contact our official customer service email: [email protected]. Our team will provide professional guidance and efficient after-sales support.