Shipping Policy

Policy Overview
This Shipping Policy serves as a comprehensive guideline for all order processing, packaging, and delivery services offered by olaplexusstore. All customers accessing our website and completing purchases agree to abide by the shipping terms outlined below. We commit to transparent, stable, and standardized global shipping services for all hair care product orders.
Complimentary Global Shipping
olaplexusstore offers complimentary worldwide shipping for every order without minimum spending requirements. There are no hidden handling fees, logistics surcharges, or additional delivery costs of any kind. All shipping expenses are fully covered by the platform, allowing global customers to access premium OLAPLEX hair care products at affordable prices with zero delivery burden.
Standard Order Processing Timeline
All successfully paid and verified orders will undergo internal quality inspection, professional protective packaging, and formal shipment arrangement within 1 to 3 business days. We strictly check product integrity and packaging quality before dispatch to prevent damage during cross-border transit. Standard processing timelines may be extended slightly during official holidays, system maintenance, or unavoidable force majeure events.
Global Standard Delivery Timeline
We implement a unified global delivery standard for all destinations worldwide. The standard transit period for all international orders is 6 to 12 business days consistently across all regions. Expedited shipping options are not available on our platform, and all orders will be delivered in accordance with the unified standard logistics cycle.
Logistics Tracking Service
Once your order is dispatched from our warehouse, a valid tracking number will be generated and updated promptly. Customers can track real-time logistics status, transit progress, and delivery updates through official tracking channels. We cooperate with reliable global logistics partners to ensure secure, traceable, and stable delivery for every parcel.
Shipping Address Validation & Responsibility
Customers are responsible for submitting accurate, complete, and valid shipping information during checkout. Order details including delivery address and contact information can be adjusted freely before shipment. After the order has been dispatched, no address modifications or revisions will be accepted. We shall not be held responsible for delivery failures, parcel loss, or extra fees caused by incorrect customer-provided information.
Undeliverable Parcel Handling
Parcels that are returned or undeliverable due to customer-related reasons, including invalid addresses, unsuccessful pickup, and customer refusal of delivery, will be handled per platform standards. Any secondary logistics costs incurred by customer-side issues shall be borne by the customer.
Delivery Exception Handling
Minor delivery delays may occasionally occur due to uncontrollable external factors, including customs clearance inspections, regional logistics adjustments, severe weather conditions, and other force majeure circumstances. Our team will actively monitor abnormal orders and provide timely assistance to resolve logistics issues for customers.
Policy Revision & Interpretation
olaplexusstore reserves the right to revise and update this Shipping Policy to adapt to service upgrades and global logistics rule adjustments. The latest policy contents will be published officially on our website. Continued use of our shopping services after policy updates constitutes recognition and acceptance of the revised terms.
Shipping Inquiries & Support
For any inquiries regarding shipping progress, logistics exceptions, delivery rules, and related service issues, please reach out to our official support email: [email protected]. Our customer service team will provide professional and timely solutions for all your shipping concerns.
Policy Overview
This Shipping Policy outlines all standardized shipping rules, processing timelines, and delivery terms for all orders placed on olaplexusstore. All global customers acknowledge and accept the following shipping terms upon completing order payment. We adhere to transparent and customer-friendly logistics standards to deliver reliable shopping and delivery experiences for every user worldwide.
Free Global Shipping Service
olaplexusstore provides permanent free worldwide shipping for all orders with no minimum purchase requirement. No hidden fees, handling charges, fuel surcharges, or additional logistics costs will be applied throughout the entire delivery process. All shipping expenses are fully covered by our platform to deliver cost-effective professional hair care products to global customers.
Order Processing & Shipment Time
All paid and verified orders will be processed, inspected, packaged, and dispatched within 1 to 3 business days. Our team conducts strict product quality checks and protective packaging before shipment to prevent damage during cross-border transportation. Order processing will only be delayed in extreme cases including system maintenance, holidays, and force majeure events.
Global Delivery Transit Time
We adopt unified global delivery standards for all regions around the world. The standard transit time for all international orders ranges from 6 to 12 business days. Delivery speed remains consistent for all global destinations. Expedited shipping services are not currently available for any orders.
Logistics Tracking & Delivery Update
Once your order is dispatched, a valid tracking number will be generated and updated accordingly. Customers can monitor real-time delivery status and logistics progress through official tracking channels. We maintain stable cooperation with trusted global logistics providers to ensure safe and traceable transportation for every parcel.
Delivery Address Responsibility
Customers are solely responsible for submitting accurate and complete shipping address information during checkout. Order address modifications are only permitted before the order is dispatched. We are not liable for delivery failure, parcel loss, or reshipping costs caused by incorrect or incomplete customer-provided address information after shipment.
Undeliverable & Returned Parcels
Parcels returned due to customer reasons including incorrect address, unsuccessful delivery pickup, and refused delivery will follow subsequent platform processing rules. Related secondary logistics costs will be borne by the customer if applicable.
Shipping Exception Instructions
Occasional delivery delays may occur due to uncontrollable factors including customs inspection, regional logistics suspension, bad weather, and other force majeure situations. We will actively track abnormal orders and provide timely assistance to resolve logistics issues for customers.
Policy Update Rules
olaplexusstore reserves the right to update and adjust this Shipping Policy to adapt to service optimization and global logistics rule changes. Updated terms will take effect immediately after publication on our official website. Continued use of our website and shopping services indicates recognition of the latest shipping policy terms.
Shipping Support Contact
For any inquiries about shipping status, logistics exceptions, delivery rules, and related issues, please contact our official customer service email: [email protected]. Our team will provide professional and timely support and solutions.